REFUND AND RETURN POLICY
By placing an order through remcoeast.comyou are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.
30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] Our customer service team will review the return request. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please include the following information in your refund request:
- Order number and full name
- Proof of purchase (Order information Screenshot)
- Reasons for return
In some cases, you may be required to include a video or photo of the defective or damaged product for proof in order to refund or replace the product.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at: [email protected]
DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WHEN WILL YOU BE EXCHANGING OR REFUNDING?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Our team will examine and decide the solution to your case depending on the problems
We do not charge a restocking fee on returns.
WHEN WILL YOU RECEIVE YOUR REFUND?
Items must be sent back within 30 days of the delivery date (from the date you receive the items).
Once we receive the returned product, please allow 4-8 days of business to process for you. All returns products will be processed through our inspection department for approval/rejection.
If you are approved for a refund, please allow 2-3 business days to receive your refund once it is refunded.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
For returned items, Full refund will be credited for defective products.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.
We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.
When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us as soon as possible to receive prompt support :
Email: [email protected]
Phone Number: +1 (564) 216-9643
Address: 1522 25th Ave, Seattle, WA 98122, USA